As a Senior Integration Engineer at Vention…
You’ll be a key member of the Client Engineering team, bridging the gap between post-sales implementation and advanced technical support. We’re looking for a highly autonomous, field-ready engineer with a passion for troubleshooting, client collaboration, and delivering high-impact support both remotely and on-site.
You’ll support complex industrial automation systems by investigating issues, validating hardware and software configurations, and helping clients get the most out of our systems. This role combines the mindset of a field service engineer with the rigor of a Tier 3–4 technical support expert.
What You’ll Do
- Act as a subject matter expert for automation challenges across Vention’s platform and ecosystem.
- Lead technical deployments and investigations, both remotely and on-site when required, ensuring that Vention hardware, software, and robotics systems meet client expectations.
- Program and validate automation systems using Vention’s MachineMotion controller, MachineLogic software, and client-specific logic (Python).
- Integrate and commission robot applications using our key partner technologies (Fanuc, Universal Robots, ABB), including programming, safety configuration, and troubleshooting.
- Support advanced escalations by owning and resolving complex support cases, ensuring fast turnaround and clear communication.
- Participate in client discussions with Sales and Customer Success Managers to identify the best-fit solutions and deployment strategies.
- Execute user acceptance testing (UAT) for new hardware and software releases to ensure readiness and functionality before rollout.
- Maintain and improve technical documentation, including user manuals, troubleshooting guides, and technical FAQs, to enable self-service and reduce repetitive tickets.
- Manage and contribute to the support system (Zendesk) by owning incoming tickets, prioritizing effectively, and improving internal workflows.
- Collaborate cross-functionally with Product, Engineering, and QA by sharing field insights, contributing to feature feedback, and identifying areas for improvement.
- Mentor and guide junior Integration Specialists, helping them grow in communication, ownership, and technical depth.
What You Bring to the Table
We’re looking for skills, intellect, and experiences that will help you succeed in this role but we also know that various profiles (not only the one described below) could be successful. If you’re excited about what you read and think you’d be a great fit, we encourage you to apply, even if you don’t meet every single qualification.
You’ll bring:
- Degree in Electrical, Mechatronics, Robotics, or a related engineering field.
- 6+ years of hands-on experience in industrial automation, robotic systems integration, or advanced technical support roles.
- Solid foundation in system commissioning, controls, and industrial machine integration.
- Experience with ticketing systems (Zendesk) and internal knowledge base development.
- Programming experience (Python) and strong troubleshooting skills across electrical, mechanical, and software layers.
- Experience with robot programming (Fanuc, Universal Robots, ABB) is an asset.
- Strong communication skills to clearly explain complex technical concepts to clients, teammates, and non-technical stakeholders.
- Familiarity with post-sales client environments and comfort owning relationships with high-value enterprise clients.
- Willingness to travel for on-site deployment and troubleshooting as needed.
- Fluency in English; French or Spanish is a strong asset.
- A curiosity to learn, a collaborative mindset, and a drive to contribute to something meaningful.
What We Offer
- Career pathing: Real opportunities to grow through personalized development plans, bi-annual employee reviews, and mentorship program
- Professional development: Continuous training in performance management, inclusive leadership, leadership operating model, team building, and giving/receiving feedback
- Gender diversity & inclusion: Pay equity reviews, inclusive policies, and a Women’s Employee Resource Group offering networking, mentorship, and quarterly learning sessions.
- Hybrid work: Enjoy flexibility with our hybrid model, allowing you to work from home on select days.
- Community engagement: Two paid volunteering days per year to give back to causes you care about.
- Central location: Regular team gatherings and a collaborative office space in the heart of Montreal, surrounded by cafés and restaurants.
- Team events: All year round employee events including annual kick-off, employee summit, quarterly happy hours, and department events.
- Comprehensive benefits: A complete group benefits plan for you and your family that start day one.
What to Expect in Your Interview
- Initial Call
- Meet the Team
- Case or take-home interview
- Decision & Offer
We’re committed to making every step of the process inclusive and accessible. If you require accommodations at any stage, please let us know, we’ll ensure you have what you need to succeed.
Professional Growth & Development
Vention believes strongly in promotion from within. For this reason, we structured a comprehensive professional development program that elevate high-performing individuals who deeply understand the inner workings of Vention. This program encompasses:
- In-house coaching program with former industry executives working with small cohort of emerging leaders
- Quarterly management training on topics ranging from “Giving & Receiving Feedback, to Building high-performing teams, to "Developing your own Leadership model”
- Quarterly World-Class Speaker Series featuring industry leaders sharing their perspective and lessons learned as they build their function and business
- Dedicated professional development channels sponsored by the Executive team to foster continuous professional learning
- Book allocation program to further your knowledge in your domain of expertise or any business leadership topics
Diversity, Inclusion & Belonging at Vention
When you join Vention, you join a team of professionals with diverse experiences, backgrounds, and perspectives. Together, we’re building a workplace where everyone belongs, feels valued, and can achieve extraordinary results.
We celebrate differences in ideas, in experiences, and in people. Our initiatives in gender equity, career growth, and leadership development are designed to create real opportunities for everyone to thrive.
Vention’s culture
Vention is an uplifting environment for high achievers. Thinking that Vention’s culture would keep you energized? See our full culture guide here.
Headquartered in Montreal and Berlin, Vention helps manufacturers automate their operations in record time with the only hardware and software AI-powered platform built for the factory floor. Our technology powers over 25,000 machines across 4,000 factories across 5 continents and we have the privilege to work with a significant proportion of Fortune 500 manufacturers, from space rockets, to electrical cars, to robotics.
At Vention, you’ll work alongside driven and talented people who care deeply about their craft and the impact they create. We’re a team of high achievers who grow through meaningful work, solving complex challenges, learning fast, and seeing the results of our efforts every day.
We move quickly and aim high, but we do it together with care, collaboration, and respect. Our culture celebrates diverse perspectives and supports your growth through intentional development, strong leadership, and opportunities to make a real difference.