About Multiply Labs
Multiply Labs is a cutting-edge startup based in San Francisco, California, supported by top-tier tech and life science investors such as Casdin Capital, Lux Capital, and Y Combinator. Our mission is to build the best robots in the world, and use them to make the most advanced life-saving therapies accessible to all.
We are revolutionizing the manufacturing of cell therapies by developing advanced robotic systems designed to automate and scale the production of these life-saving treatments. Our robots empower biopharma companies to produce cell therapies at scale without significantly changing their existing processes, reducing regulatory barriers and risks. While traditional approaches are time-consuming and lead to extremely high costs for patients (typically $1M+ per patient), using robotics can make these transformative treatments more accessible and affordable to patients in need.
To learn more and to view a video of our robots in action, visit us at www.multiplylabs.com and follow us on LinkedIn.
About the Role
As a Robotics Field Engineer, you will be the on-site operational lead for our robotic system deployed in Somerset, New Jersey. Working at the intersection of robotics and biopharma, you will serve as the primary bridge between our engineering team and our on-site customer partners. You will collaborate daily with internal and external teams to coordinate operations, manage material workflows, and ensure the reliability of our automated manufacturing systems. This role is for a proactive, organized problem-solver dedicated to maintaining high-uptime systems that have a direct impact on patient lives.
Responsibilities include:
- Cluster Operations & Scheduling: Detailed planning of daily cluster schedules at the deployment site, aligning closely with engineering, product teams, and customer partners to set testing timelines and ensure optimal system utilization.
- System Triage & Recovery: Serving as the first line of defense for the robotic cluster, executing software recovery procedures, and utilizing mechanical familiarity to identify potential error causes.
- Issue Tracking & Communication: Developing and maintaining error tracking systems to identify trends. You will provide organized, proactive communication regarding cluster issues, needs, and status updates to both internal stakeholders and on-site partners.
- Technical Troubleshooting & Scripting: Leveraging Python to develop and execute basic testing scripts for validation, assisting the software team in isolating bugs and verifying fixes in a real-world environment.
Qualifications
- Bachelor’s degree in Engineering (Mechanical, Electrical, Software), Robotics, or a related discipline.
- 2+ years of professional experience in field engineering, system integration, or a related technical role.
- Familiarity with Python, with the ability to read code and write basic scripts for testing and automation.
- Mechanical aptitude with the ability to troubleshoot electromechanical systems and identify hardware vs. software root causes.
- Excellent organizational skills and the ability to manage complex schedules in a fast-paced startup environment.
- Strong communication skills, capable of bridging the gap between technical engineering teams and operational goals.
Nice to Haves
- Familiarity with AWS deployments, managing production environments, and troubleshooting cloud-connected hardware.
- Experience with laboratory automation or working in GxP/regulated environments.
- Experience using data visualization tools (e.g., Grafana, Tableau) to monitor cluster performance and reliability trends.
Physical & Working Conditions
- Ability to reach, stoop, crouch, and kneel; this specifically includes the need to physically enter, stand, or crouch inside a robotic cluster for maintenance, cleaning, or intervention.
- Ability to lift up to 25 pounds (e.g., equipment, replacement parts, tools) and lift up to 5 pounds overhead.
- Manual dexterity required for using hand tools, cabling, and making mechanical adjustments.
- Work is primarily performed in a manufacturing area adjacent to a laboratory setting. This requires adherence to strict safety protocols (e.g., Biosafety Level 2) and awareness of surroundings.
- Potential exposure to hazardous materials, including biological agents and cryogenic materials, while servicing equipment that handles these substances.
- Required use of Personal Protective Equipment (PPE), including lab coats, safety glasses, and gloves for extended periods during bio experiments.
- This role requires the ability to work a standard schedule, but may necessitate occasional evening or weekend work (or on-call availability) to respond to critical cluster issues or complete time-sensitive maintenance.
Benefits
- 401K with 4% company match
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Partial Health Insurance for Child Dependents
- HSA or FSA
- Twice weekly catered lunch (for team members in SF office)
- Pre-tax Commuter Benefit
- 10 Paid Holidays
- Flexible PTO
- Paid Parental Leave
Multiply Labs will review the benefit offerings periodically and the benefit options are subject to change to meet employee and business needs.
Travel
- While our headquarters is located in San Francisco, CA, this position is based out of Somerset, New Jersey. It will require up to 5-10% travel domestically or internationally.
Closing
We take pride in cultivating an environment that fosters collaboration, open communication, and authenticity. We are an equal opportunity employer; we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are diverse in background and singular in mission.